Shipping policy
Shipping Policy
At [Your Brand Name], we are committed to delivering your orders in a timely, reliable, and efficient manner. Please review the details of our shipping policy below.
1. Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods such as sales or product launches, processing times may be extended by an additional 1–2 business days.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary by location and selected shipping method:
| Region | Standard Shipping | Express Shipping |
|---|---|---|
| Singapore | 2–4 business days | 1–2 business days |
| Southeast Asia | 5–10 business days | 3–5 business days |
| International | 7–15 business days | 4–7 business days |
Note: Delivery times are estimates and are not guaranteed. Unexpected delays may occur due to weather, customs clearance, or courier service disruptions.
3. Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
4. Shipping Restrictions
-
We do not ship to P.O. boxes, military addresses (APO/FPO), or certain restricted areas.
-
Some products (e.g., items containing alcohol or aerosols) may be subject to shipping restrictions depending on local regulations.
5. Customs, Duties & Taxes
All international orders may be subject to import duties, taxes, and customs fees, which are levied once a shipment reaches the destination country. These charges are the responsibility of the customer. [Your Brand Name] is not responsible for these additional charges if they are applied.
6. Lost, Stolen, or Delayed Packages
[Your Brand Name] is not liable for packages lost, stolen, or delayed during transit. However, we will make every effort to assist you in resolving the issue with the shipping carrier. If your package is missing, please contact us at [support email] with your order number.
7. Address Accuracy
Please ensure that all shipping information is correct at the time of order. We are not responsible for non-delivery due to errors in the shipping address provided. If you need to make changes to your shipping information, please contact us immediately at [support email]. Once the order has been shipped, we are unable to make any modifications.
Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact our customer support team at [support email] or through our contact page.